Return & Refund Policy

Subject to the right of Consumers to return goods for refund under The Consumer Contracts (Information, Cancellation and additional charges Regulations 2013) apply, We do not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To Cancel an Order
Please send an email to sales@industrialsafety-uk.co.uk to cancel an order.

Damaged on Arrival
Please advice in 24 Hours of Receipt of item by email sales@industrialsafety-uk.co.uk

Faulty Manufacturing
Please advice in 24 Hours of Receipt of item by email sales@industrialsafety-uk.co.uk

Change of mind
Please advice in 14 Days of Receipt of order by email sales@industrialsafety-uk.co.uk, and cost of return of the goods will be pay by the customer.

Return Process
If you like to start the return process please email us at sales@industrialsafety-uk.co.uk

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 Support: 24/7-

Email: sales@industrialsafety-uk.co.uk

Phone: +44 1744 520110

 Address: Unit 1B, Summit Works, Burnley, BB11 5HG, United Kingdom